PRIVACY POLICY

1. Information We Collect

We collect personal information that you voluntarily provide to us when scheduling services, communicating with our team, or interacting with our digital presence:

• Contact Information: Full name, telephone number, email address, and mailing address.
• Appointment & Service History: Service selections, styling preferences, hair color formulas, chemical service history, allergen notices, and past consultation notes.
• Billing & Payment Data: Payment card details processed securely through our verified point-of-sale and booking partners (we do not store full credit card numbers on our local salon servers).
• Digital & Technical Usage Data: IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs collected automatically via standard cookies and analytics tools.

2. How We Use Your Information

We use the collected information for specific, legitimate salon business purposes, including:

• Scheduling, confirming, and managing your salon appointments.
• Sending automated appointment reminders via SMS text message and email.
• Formulating personalized hair treatments and maintaining accurate color formulations for consistent results.
• Processing payments, gratuities, and providing itemized receipts.
• Responding to questions, inquiries, and customer service requests submitted through our contact form.
• Maintaining the safety, sanitation, and security of our salon environment.

3. Third-Party Booking & Payment Processors

Appointments and online booking transactions for Lumber & Lush Hair Co. are facilitated through our trusted third-party booking partner, GlossGenius.

When booking through GlossGenius, your transaction information is encrypted and handled in compliance with industry-standard PCI-DSS security standards. We encourage you to review GlossGenius's independent privacy practices when using their hosted checkout and booking workflow.

4. SMS & Email Communications

By providing your phone number and email address, you consent to receive appointment notifications, schedule confirmations, and service-related messages.

• You may opt out of SMS messaging at any time by replying “STOP” to any text message received.
• You may unsubscribe from informational emails by clicking the “unsubscribe” link included in the email footer.
• Please note that transactional communications regarding confirmed or modified appointments may still be sent to ensure schedule accuracy.

5. We Never Sell Your Personal Information

Lumber & Lush Hair Co. does not sell, rent, lease, or trade your personal information to third parties or marketing brokers for compensation. We only share information with trusted service providers (e.g., booking engines, hosting providers) solely to operate our salon services.

6. Data Security & Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, or alteration. All web traffic between your browser and our website is protected using TLS/SSL encryption.

7. Your Privacy Rights & Choices

Under Florida law and applicable regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask that we delete your profile from our systems, subject to legal and bookkeeping record retention requirements.

To exercise any of these rights, please contact us directly via email or telephone using the contact details below.